Services

IT Service Management and ITIL

Is your IT function fully meeting the needs of your business, and delivering projects on time, on budget and with an excellent Return on Investment? If not, then we can help...

• Run service management workshops to show and sell the benefits of implementing best practices from the ITIL toolset
• Carry out a health-check of your IT function and its alignment to the business needs
• Give advice on IT structure and strategy

IT Financial Management and Compliance

Are you fully licensed for all the software your business runs, or do you currently run the risk of non-compliance? Are you fully utilising all of the software you own, or are you paying for something you are not using? Are you unable to move to the latest version of the Microsoft suite because of the costs involved?

We can help to identify what software assets are actively in use, advise on how to achieve compliance, and save money on your licensing.

Management Information and Reporting

One area in which we specialise is extracting information out of company systems. Using tools such as Seagate Crystal Reports, Microsoft Reporting Services and SQL Server Analysis Services we can build the following types of solution :

• Management Information Dashboards 
• Key Performance Indicators (KPI's) for your business units
• Push based information to automatically deliver information to staff when they need it
• Custom reports

IT Project Management

We have experience of projects ranging in size from a few hundred to several million pounds and can help manage your IT project delivery with a scalable approach.

Systems Performance Management

Do your users ring up the helpdesk to tell you how fast the systems are running, and how they never need to wait for a management report to run or a batch process complete? If not then you may need us to look at ...

• Database performance - We will look at all aspects of database performance from server hardware, indexing schemes, database locking and hand tuning of queries to get your databases running as fast as possible
• Network performance - Looking at the overall performance of your servers and networks, and identify where the bottlenecks and opportunities for improvement lie.
• Application performance - We will dig into the code of your dotNet application and using profiling tools identify where the main performance bottlenecks lie, and offer suggestions to resolve them.